ORDER CANCELLATION

​

Before shipping: 

 

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, the processing fee will not be charged. If a customer ordered the wrong size and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.​

​

After shipping:

 

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and a CAD 60 shipping cost will be charged as a cancellation fee.

 

The customer is also responsible for the return shipping cost of CAD 60 in Canada. AntBox will provide a return shipping label, and you can drop off the package at any carrier's location near you.

​

You have 7 calendar days to return or refund an item from the date you received it. To be eligible for a return or refund, your item must be unused, unopened, and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase.

​

If your return or refund is accepted, we’ll send you a shipping label at the customer's expense, as well as instructions on how and where to send your package. The shopping cost will be deducted from your return or refund. Items sent back to us without first requesting a return will not be accepted. 

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return or refund after inspecting the item. If your return or refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

To start a return or refund, you can click on the "Requesting a Return or Refund" button below.

​